State Farm® Insurance Agent Dave Snell

"Finally, an agent that makes me feel like they are glad to help. 50 years with State Farm and I have seen some changes, in the insurance industry but Dave Snells group has kept customer service as a priority."

"David Snell? Snails work here indeed. The customer service is very demeaning, even though I called multiple times and sent text messages regarding a cancellation, and they want to tell me in the most dumbfounded tone that I needed to send a dec page, but if that was told to me from the very beginning, this would’ve been taken care of and I wouldn’t have had to speak to Nicole and get rude customer service for a third time in a row. Clearly there is no communication and the service is completely unprofessional in many departments. Because this is not even the first issue I have had with these people. I’ve been with them for over 3 years, and clearly that means nothing, and I am happy to leave. Get it together. Woah!"

"Dan Posada is top notch agent as far as I'm concerned!!! He works the extra mile for you outstanding personality and very knowledgeable!!! Love him!!!!"

"Always helpful and courteous. Competitive prices and great service."

"Nicole and Laritza were wonderful, helped me to edit one of my policies. They’re so cheerful and kind the phone. I appreciate them so much. Ashlyn was wonderful in providing me information on my account including payment options. She was very thankful of my customer devotion since my husband’s account dates back from 1980, 45 years with State Farm. Ashlyn helped me with setting up payment options and I am very thankful for the customer service that she established with me. She made me feel valued and cared for. Ashlyn is an asset to State Farm and is part of the reason why my husband and I have been faithful customers for nearly 50 years. Thank you so much Ashlyn for your stellar customer service, I sincerely appreciate you."

"I wanted to share some feedback regarding my recent experience with your team. I wanted to let you know that Nicole was absolutely awesome! She provided great customer service. As a business owner myself who now works in the healthcare industry, I truly appreciate the level of professionalism and care she demonstrated. Stacey H"

"Company very professional and easy to work with. Great staff Nicole handled my request very quickly"

"Very polite office"

"Chris was super helpful and kind. He took the time to walk me through my options and made sure I understood my options. If I could give him 10 stars I would. You rock, Chris! Thank you again for all your help."

"I had a great experience working with my car insurance agent. He was very helpful, explained all my options clearly, and helped me find a policy that fit my needs and budget. Highly recommend their services. Thank you Christopher Bullard!"

"Christopher Bullard was Awesome from the beginning to the very end. I really appreciated the fact that he took the time to explain everything to me in great detail. His professional communication was on point. I thank him from the bottom of my heart for making the process of adding an additional vehicle to my policy a smooth transition. His patience, understanding and great attention to detail was outstanding. Thank you very much Chris!!!"

"Jesse was friendly and answered all my questions with friendliness. Awesome asset. To your company."

"Laritza did an awesome job reviewing my policy and ensuring that I had the right coverages. She took her time to review everything with me and I did not feel rushed at all. Great job Laritza, thank you!"

"I spoke with someone named Lacey today and she gave so much love and light and I want her to know that I really needed and appreciated that. Blessing Lacey please give her a raise."

"Thank you Ashlyn for being so kind, professional and knowledgeable. You helped me when I needed it most. That counts for something. Thank you so much I'm so glad you are the one that took my call. Thank you very much."

"Nicole was amazing. Kind, patient, and very helpful!"

"Thank you, Lacie Jones for the wonderful customer service that you extended to me over a couple of days. Your attention to detail and follow up was extremely satisfying. The way we interacted it was as if we had known each other for years. I could not have been more pleased, not to mention that the price was much better than my previous company. I recommend State Farm. I would also like to say thank you to Christopher Bullard. I called in to speak with Lacie and she was on a call. Christopher kindly and without hesitation helped me to add a driver to my policy. He also showed wonderful customer service. It's been a pleasure working with these representatives. They are an asset to this company. I felt like a good neighbor."

"Nicole was great"

"I called because there was a difference in my payment on the January payment for February. I spoke with agentleman first and was satisfied. This person gave me my payment to 6 months and I was satisfied. I then looked at my checking account for payment to State Farm and was surprised that payment made was $20 difference. I therefore called State Farm again and Nicole answered and I told her what I found and why was it different, however I realized since it was the first payment it may have been last years payment instead of what was told earlier and mentioned, she therefore checked it and I was correct! 👍 I was satisfied and asked that a copy of the Auto Policy be mailed to me. Nicole is very efficient and thank you as I’ve had other insurance companies giving me quotes that were lower but no Collision and Medical was not included, I pray 🙏🏻 that your policy includes those 2 items! Thank you 😊"

"Nicole did an amazing job ! Friendly Staff, awesome products and prices. Been with the for years 😊"

"Worst experience I've ever had with an insurance company. The billing department kept charging me multiple months of bills. I have called and followed up multiple times with the staff and they assured me that my $600 bill would return to normal once I was all caught up and made the payment. The new year came, and the billing system that they said was changing is still the same and now it's because my payment came in late. I only wanted to keep my insurance on autopay, pay for what i signed up for originally, and forget. Now I'm still left confused as to why I'm still receiving baglogged bills for car insurance. Now they're saying if I pay a partial amount I'll be credited for the rest, and I just can't trust them at this point. I was upsold for this health insurance while I was just trying to resolve my bill as well. Huge headache dealing with this matter"

"Nicole was very friendly and helpful."

"Nicole was AMAZING!! Thank you for making it such an easy transition from Texas to Florida!!"

"I have worked in good faith by phone and email for 2 months to resolve a simple billing issue due to Dave’s agent Xiomara applying uninsured motorist coverage to my umbrella policy when it was not elected for my auto. According to his manager, Lexie, this discrepancy is not legally permitted - the umbrella policy should never have included uninsured. Underwriting has issued me only a partial refund of the approximate $500 overcharge despite the error being entirely State Farm’s fault. It’s not reasonable for policy holders to shoulder the financial cost of State Farm’s mistake - an illegal one at that. I’ve had to initiate follow up with Xiomara and Lexie throughout this process for updates. With this lack of attention and follow through on a straightforward request, I can only imagine what type of service a policy holder would receive if they had a claim. Note that nowhere on his webiste is the contact information for Dave Snell himself so you are not able to reach him directly. I made one last attempt to contact Dave today to resolve what his agents can’t handle. If this is not resolved by the end of the week, I have no recourse but to contact the insurance commission. ETA: They’re finally working on it. However their response regarding “multiple attempts without success” is performative for the public and disingenuous. I’ve promptly returned all calls & emails. Customers beware - this is the 2nd lie I’ve encountered this week as they try to CYA. I don’t appreciate the dishonesty. A test of a person’s character is how they behave when things go wrong and they’re failing."

"I called and spoke with Mikayla and she explained everything that I needed! I am very happy with the outcome. Would highly recommend Mikayla and State Farm. 💯"